The Children's Clinic, Serving Children and Their Families (TCC) put much thought and time to planing for and training all 160 plus employees on EPIC without impacting patient care. All minimum of 8 hours of training ot a maximum of 52 hours of training was required of all employees. A majority of providers were already trained in inpatient EPIC during the hospital's implementation of EPIC, as all providers have admitting privileges at the hospital.
A staff spread sheet was created, below is the spread sheet used in developing the training strategy
a) Providers were given 8 hours of in-patient training and 16 hours of training for superusers. 8 hours of training was given for out-patient EMR. Abstractions of paper charts were used as on going training. Elbow to elbow training was given during the first two weeks of go-live. Providers comfort level and productivity with the EMR system was assessed and providers that needed additional training were mentored by providers who showed more comfort with EMR by their increased productivity numbers. Care team modeling was not used and providers were only trained with other providers.
For all other staff there was 8 hours for front desk training, 8 hours of back desk training, 16 hours of billing training, 8 hours of report training, and 8 hours of provider training. 32 volunteer staff came in on Saturday to register patients that were scheduled for the first two week of implementation. These employees scheduled and registered almost 6,ooo visits as training for go-live. Below is TCC's training schedule:
[unable to attach tools and spreadsheet but are available upon request]
b) From the examples above, both process and functional training was given.c) TCC would be willing to share our skills assessment tool which was a web based training program used to determine computer skills. Results were tracked on the above spreadsheet titled "Master Training Spread Sheet."
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